Self-checkout Concerns: Know Your Rights!

by | Dec 5, 2023 | Criminal Defense

Have you ever used the self-checkout lanes at a big box in the Ellis or Johnson County area? If so, you may be aware of the growing concern about thefts. While self-checkout lanes offer convenience, they can also be misused. Unfortunately, this can lead to situations where innocent customers are wrongly accused of shoplifting.

At the law office of McCarty-Lawson, we’ve been hearing from numerous concerned individuals in the DFW area who’ve faced false accusations of theft at store self-checkout lanes. These situations can be incredibly stressful and confusing, leaving people unsure of their rights and next steps.

That’s why we’ve compiled information, to help you understand the self-checkout system at these stores and your rights as a consumer.

Common Self-checkout Theft Methods:

Various methods used for self-checkout theft:

  • “Skip-scanning”: Customers intentionally omit scanning certain items.
  • “Switching barcodes”: Replacing expensive items with cheaper ones at checkout.
  • “Bagging unscanned items”: Placing items in bags without scanning them.
  • “Technical glitches”: Exploiting software issues to avoid scanning items.

False Accusations and Your Rights:

While these methods are wrong, it’s important to remember that mistakes can happen. Sometimes, customers are falsely accused of theft due to:

  • Technical errors: Scanner malfunctions or software glitches can lead to incorrect item identification.
  • Human error: Customers may unintentionally forget to scan an item or make an honest mistake.
  • Misidentification: Security personnel might mistake someone for another individual caught on camera.

Here’s what you should know if you’re falsely accused at a self-checkout:

  • Remain calm and cooperate: Don’t confront or argue with security personnel.
  • Ask for a manager: Explain your situation and request a manager’s review.
  • Do not admit guilt: If you haven’t stolen anything, don’t say anything that implies guilt.
  • Contact an attorney: If you feel your rights are violated or need legal advice, seek assistance from a reputable lawyer.

McCarty-Lawson: Here to Help:

At the law office of McCarty-Lawson, we understand the stress and confusion that come with false accusations of theft. We have extensive experience defending individuals in such situations and can help you:

  • Protect your rights: We will ensure your legal rights are upheld during any investigation or legal proceedings.
  • Challenge false accusations: We will work to gather evidence and present a strong case to clear your name.

Preventing Self-checkout Issues:

To avoid unintentional mistakes and potential accusations, you can follow these tips:

  • Double-check your items: Before leaving the checkout area, ensure all items have been scanned and included in the total.
  • Keep your receipt: This serves as evidence of your purchase and scanned items.
  • Be aware of your surroundings: Remain vigilant and avoid distractions during self-checkout.
  • Seek assistance: If you encounter any technical issues or have questions, don’t hesitate to ask a store employee for help.
  • Remember: You have rights as a consumer, and you shouldn’t be afraid to use them. If you’re falsely accused of theft at a self-checkout in Ellis or Johnson Counties, know that you’re not alone. The team at McCarty-Lawson is here to support you and help navigate this challenging situation.

Contact us today for a free consultation. We’re here to answer your questions and provide the legal guidance you need to protect your rights and reputation.